Conditions
Terms and Conditions
General Terms and Conditions
1. Scope of Application
The following terms and conditions apply to all orders placed through our online shop. Our online shop is exclusively aimed at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
2. Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with Pala Export GmbH.
By placing products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products non-bindingly in the shopping cart and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. Contract Language, Storage of Contract Text
The language(s) available for concluding the contract: German
We store the contract text and send you the order data and our general terms and conditions in text form. You can view the contract text in our customer login.
4. Delivery Conditions
4.1 Shipping Costs
Standard delivery is free of charge.
4.2 Delivery Options
We ship the products to the delivery address specified in the order process.
We only deliver by shipping. Self-collection of the goods is unfortunately not possible.
We do not deliver to packing stations.
5. Payment
5.1 Prices
The prices stated at the time of the order apply. These are total prices and include statutory value-added tax.
5.2 Payment Methods
The following payment methods are generally available to you in our shop.
Credit Card You enter your credit card details during the order process.
Your card will be charged immediately after placing the order.
PayPal To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your access data, and confirm the payment instruction.
The payment transaction is carried out by PayPal immediately after placing the order. Further information can be found in the order process.
PayPal may offer registered PayPal customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these modalities; further individually offered payment methods concern your legal relationship with PayPal. Further information on this can be found in your PayPal account.
6. Warranty and Guarantees
6.1 Liability for Defects
The statutory liability for defects applies.
6.2 Guarantees and Customer Service
Information on any applicable additional guarantees and their exact conditions can be found with the respective product and on special information pages in the online shop.
Customer service: Hotline
7. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here.
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
1. Scope of Application
The following terms and conditions apply to all orders placed through our online shop. Our online shop is exclusively aimed at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
2. Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with Pala Export GmbH.
By placing products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products non-bindingly in the shopping cart and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. Contract Language, Storage of Contract Text
The language(s) available for concluding the contract: German
We store the contract text and send you the order data and our general terms and conditions in text form. You can view the contract text in our customer login.
4. Delivery Conditions
4.1 Shipping Costs
Standard delivery is free of charge.
4.2 Delivery Options
We ship the products to the delivery address specified in the order process.
We only deliver by shipping. Self-collection of the goods is unfortunately not possible.
We do not deliver to packing stations.
5. Payment
5.1 Prices
The prices stated at the time of the order apply. These are total prices and include statutory value-added tax.
5.2 Payment Methods
The following payment methods are generally available to you in our shop.
Credit Card You enter your credit card details during the order process.
Your card will be charged immediately after placing the order.
PayPal To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your access data, and confirm the payment instruction.
The payment transaction is carried out by PayPal immediately after placing the order. Further information can be found in the order process.
PayPal may offer registered PayPal customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these modalities; further individually offered payment methods concern your legal relationship with PayPal. Further information on this can be found in your PayPal account.
6. Warranty and Guarantees
6.1 Liability for Defects
The statutory liability for defects applies.
6.2 Guarantees and Customer Service
Information on any applicable additional guarantees and their exact conditions can be found with the respective product and on special information pages in the online shop.
Customer service: Hotline
7. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here.
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.